Waterloo Region

& Southwestern Ontario

Hello, welcome to our Waterloo Region serving our Southwestern Ontario clients!

We understand your need to stay up to date with changing technology and ensure your collaboration experience is as user-friendly and efficient as possible. With reliable options such as our GenConnect solutions and GenCare Service Agreements, we have you covered every step of the way.

To help your business adapt to the ever-increasing Hybrid Workforce model, we offer solutions that integrate with your existing infrastructure - such as Microsoft Teams Rooms, Zoom Rooms, or Google Meet - for a smooth deployment experience. Need need guidance on creating a modern collaboration experience for your remote workforce? Our tenured team is happy to support you.

We are a Canadian owned company and have maintained great partnerships with vendors such as Vyopta, Pexip, Crestron, Extron, and Sharp. That’s why we are confident our local area team with 30+ years of collaboration, audio visual and integration experience will be the perfect fit.

Want to chat right away? Give us a call!
+1 519 578 2260

Meet the SWO Team

Chris Lajeunesse
Account Executive

Chris Lajeunesse

Account Executive
What makes you excited to come to work? 
Working with our awesome team to solve our clients' challenges while exceeding their expectations. 
 
What is your favourite thing about working in the AV/Technology industry?
How fast paced it is. It's constantly evolving and technology is changing every day. The Genesis team has so many amazing and dedicated players. 
 
When you're not working, what is your favourite thing to do? 
Play music, cook, woodworkng, gardening and hanging out with my amazing family. 
 
What is your favourite thing about working at Genesis? 
The people! I'm amazed by the amount of talent and how everyone works so well together towards a common goal.  
 
If you could have dinner with anyone from the past or present, who would it be and why? 
I would dine with my grandparents, their parents, and their parents parents... I want to learn more about my family history and hear the stories. My family dates back to 1676 in Old Quebec City. 
 
Phil Di Biase
Regional Sales Manager

Phil Di Biase

Regional Sales Manager
What makes you excited to come to work? 
The challenges of helping my team overcome obstacles and hit assigned goals. 
 
What is your favourite thing about working in the AV/Technology industry?
It's the industry of the future and it's fun to be part of an industry that is in such high demand. 
 
When you're not working, what is your favourite thing to do? 
Outdoor activities such as skiing and hiking, and home improvement projects. 
 
What is your favourite thing about working at Genesis? 
The people!  Everyone is always willing to help and work as a team to get things done.
 
If you could have dinner with anyone from the past or present, who would it be and why? 
Tony Robbins, I would love to get his insight on how he reads people to get them motivated and into action. 
Ryan Sadler
AV DESIGN SPECIALIST, CTS

Ryan Sadler

AV DESIGN SPECIALIST, CTS
What is your favourite thing about working at Genesis? 
Getting to interact with a great team and great clients. AV Technology is all about creating human connections. 
 
If you could have dinner with anyone from the past or present, who would it be and why? 
David Bowie; Having dinner conversation with a cultural icon would be amazing. 
 
Lex Day
Collaboration Specialist

Lex Day

Collaboration Specialist
What makes you excited to come to work? 
Our team and clients. I feel lucky to have been able to build positive relationships with our clients and team members. There's nothing better than working together to care of our clients and know that everyone at Genesis will do their best to solve any issue that comes up.
 
What is your favourite thing about working in the AV/Technology industry?
I love working in the collaboration industry because of the constant change. I'm always excited to learn about new technologies and solutions that will have positive impacts on how our clients do business. 
 
When you're not working, what is your favourite thing to do? 
Hiking a local mountain with our puppy. 
 
What is your favourite thing about working at Genesis? 
The team, we have a fantastic group of people working at Genesis who are supportive positive and trustworthy. I feel very lucky to be a part of our organization. 
 
 
Sanam Randhawa
Project Manager Central/Western Region

Sanam Randhawa

Project Manager Central/Western Region
What makes you excited to wake up and come to work? 
As a project manager, I've always been motivated by creative projects, teamwork and being able to draw a connection between my efforts within Genesis and client satisfaction. 
 
If you could have dinner with anyone from the past or present, who would it be and why? 
Stephanie Ciccarelli; Her story of becoming and entrepreneur is inspiring. She is a respected mentor, industry speaker and branding expert. 
Doug Chapple
Technical Specialist

Doug Chapple

Technical Specialist

Today's SWO Updates

Our Partners & Affiliations

NEC
Crestron EPS copy
pexip-logo
Qumu Logo 180x180
Sharp EPS
AVIXA
CTS
CTS D
CTS I
PSNI
NSCA
AQAV